Discover the Secret to Business Success: Understanding Your Customers’ Feelings3 min read

Did you know that understanding how your customers feel about your business is super important? Well, over 90% of businesses don’t really know what their customers think. But here’s the cool part: the businesses that do understand their customers tend to do really well. So, let’s learn how you can figure out what your customers are thinking and feeling!

The Problem with Surveys

You know those questionnaires businesses sometimes ask you to fill out? They might ask you how much you like their service or how likely you are to recommend them to others. Well, here’s the thing: those surveys often give answers that businesses want to hear, not what customers really think. It’s like trying to guess what your friends want to hear instead of telling the truth. That’s where the problem lies.

VisitXP – your secret weapon!

Imagine if there was a special tool that could help you understand your customers better. Well, guess what? There is! It’s called VisitXP, and it’s made just for small businesses like yours. Here’s how it works:

Real-Time Feedback:

VisitXP lets you hear from your customers right when they are at your business or interacting with your brand. This means you get to know what they think and feel right away. It’s like having a magic crystal ball that tells you what your customers are thinking and feeling. The nuanced feedback gathered from your customers by visitXP is then processed by our AI engines that turn this data in actionable items that you as the business owner can work on to align with what your customers are thinking and feeling.

Matching Customer Expectations:

Once you learn you get to work in aligning your business and its practices to customer expectations. You know how important it is to build trust with your customers, right? When expectations are met or exceeded, customers have a great experience! When your customers have a great experience at your business, they tell their friends about it. And when you listen to what your customers want and give it to them, they trust you even more. Trust is like having a superpower that makes your business grow!

Making Your Business Awesome:

Running a small business can be tough, but VisitXP makes it easier. By listening to your customers, learning from their feedback, and making ongoing changes based on what they say, you can make your business even better. It’s like having a secret weapon that helps you make smart decisions and keep your customers happy.

Understanding your customers is the key to making your small business awesome! Traditional surveys might not give you the whole truth, but with user experience tools from connectchief, you can get real-time feedback and make your customers happy. When you listen to your customers and meet their expectations, your business will grow and become super successful. Take our user experience tools for a try and effortlessly make your small business the best it can be!

We found this paper from Harvard Business Review to be strongly reflective of our methodology with visitXP. Our approach has many similarities to what the researchers suggest. Read more about their thoughts at Using AI to Track How Customers Feel — In Real Time