It is absolutely OK to thank customers for the effort they make in writing a review for your business. However, its OK only as long as the business owner does not have any influence on what the customer writes on the review.
In fact, we’ve taken a few measures at connectchief to enable business owners to be able to get more real reviews from real customers.
The best time to ask for a review is when your business is top of mind
They say, theres a time and place for most things. So because you know your business better, we will prefer that you make that call. However, we are almost too sure that a customer is more likely to write a positive review for a business that they enjoy visiting, visit frequently or one at which they have just had a great experience.
Reviews are work. And the customer doesn’t need to do it. So its OK for you to return the favor.
Its perfectly OK to incentivize a customer to write a public review. We actually make it easy for you to offer such an incentive to your customer by enabling you to create a promotion that the customer can claim only after they write a review for your business. In complete transparency to visitors , such reviews are tagged on trustENGINE to indicate that the customer was incentivized to write the review.
Offering incentives indicates that you appreciate the customer and are seeking their support to let others know what they think of your business and its people, products and/or services.
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