Good customer service is like personal hygiene.
Without it your relationships won’t even get started!
More from connectchief team
Fake reviews are a huge problem for businesses. However, how can one stop fake reviews from popping up and misguiding our end users. Fake reviews come from many sources – jealous competitors, disgruntled customers or employees or anyone who may have any reason to benefit from your business not doing well. Fake reviews can misinform […]
Every business has customers who face problems. However, not all businesses are able to handle those situations very well. There is a simple formula when it comes to customer engagement for solving problems- Be transparent – when the customer is facing an issue, be transparent with them about your problem. Mistakes happen, its only human […]
Small businesses are low on resources. Whether that we time or money, we have neither to waste A coupon based promotions strategy is a must for every business – let alone small businesses. Yet, very few of us dedicate the time to think and develop a coupons based strategy for our business. While its one […]
In 2011, venture capitalist Marc Andreessen declared that “software is eating the world.” Its appetizer seems to have been smaller companies. https://hbr.org/2018/11/how-software-is-helping-big-companies-dominate Big business relies on technology to get even bigger. Its about time someone built software to help the smaller businesses. The above article speaks to why we’re building connectchief business connectchief
We’re building connectchief as a collection of tools that help businesses be more efficient at utilizing their resources, tools can that help raise the value businesses can offer to their customers with the ultimate goal of helping you (the business owner) grow your business. There are many aspects to connectchief and many more to be […]
Slow days are not good for any business. But every business knows they have to account for slow days. With the tools in our connectchief chest, your business to make your slow days a little or a lot better. We want to talk to you about how you can take advantage of flash announcements to […]
This is post 2 of 6 in the series “connectchief - the game plan” Why we’re building connectchief… Every business should build its ecosystem for growth Why did we create trustENGINE? Why we are building promoENGINE? Why are we building flexxWORK? Why we’re building loyaltyENGINE? Every business owner wants their small business to grow into […]
trustENGINE’s mission is to disseminate real reviews from real customers with 100% transparency. Our goal is to help genuine businesses get discovered by customers. See why we created trustENGINE? Like any reviews & ratings platform trustENGINE allows consumers to rate products, services & businesses on the basis of their real experiences and genuine interactions. The […]
The COVID19 pandemic taught us all to use QR codes. Here are a few reasons why QR codes are already widely embraced as a means of interaction: connectchief runs in the cloud. So there’s little reason why our clients (businesses) need to invest in a tablet or other hardware for taking advantage of our platform. […]
Advertising is a component of marketing. The goal of advertising is to inform the customer of your message. Your goal as an advertiser is to put that ad up on the right platform – one that is cost effective & results-effective, where you have the highest probability of reaching your target audience. Ads can be […]
In today’s fast-paced world, technology plays a pivotal role in driving business growth and innovation. Tech startups, with their focus on leveraging technology and measuring customer feedback, have gained an edge over traditional brick-and-mortar businesses. In this blog post, we will explore why tech startups tend to grow faster and highlight strategies they employ to […]
If you are like most small businesses then you spend a large amount of your marketing budget on acquiring new customers. And… Between 60-80% of those customers do not return after their first visit! This is bad news on many fronts… Whats worse is, most small businesses have resigned to this statistic. Its all about […]
This is follow up to our previous post on “Why is it important to ask your users for a review“ Search engines are great ways to get customers to discover your business – whether you do business online or offline. Most small businesses with offline / in-store presences tend not to pay as much attention […]
Advertising is a good way to attract new customers and as a by-product also remind existing customers of your presence. However the goal of advertising is to inform the cusotmer of your message. The message in ads can be of one of 4 types. See more here Ads can be a good idea for your […]
It is absolutely OK to thank customers for the effort they make in writing a review for your business. However, its OK only as long as the business owner does not have any influence on what the customer writes on the review. In fact, we’ve taken a few measures at connectchief to enable business owners […]
Every small business owner we’ve spoken to is no stranger to the challenges and triumphs that come with running your own venture. Whether you own 1 storefront or a chain of 10, the challenges remain. When we looked around we have discovered something untapped. Hardly anyways has considered the untapped potential that lies in collaborating […]
We haven’t written about that topic yet. We have quite a few things to say about it. Hang on! that blog is coming soon!
Did you know that understanding how your customers feel about your business is super important? Well, over 90% of businesses don’t really know what their customers think. But here’s the cool part: the businesses that do understand their customers tend to do really well. So, let’s learn how you can figure out what your customers […]
At connectchief, we build software tools that enable small businesses to thrive. See this post on the various reasons on why we’re building connectchief. Through our conversations with many successful business owners, we have found that customers have a very interesting behavior. Customers tend to go back to businesses where they feel heard. Even if […]
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