Customer service is a process. It begins even before the moment a customer raises a concern with your business. From the moment a business comes in contact with the customer, the goal needs to be to assure that we’re working towards building a relationship that (mutually) matters. .
Customers can reach out to a business for many things and over various media like emails, phone, social media or even in-person. Clear communication, good listening skills and positivity in all interaction is the recipe to success. We must all realize and acknowledge that problems always do happen. The difference between a highly rated business and a not-so-well rate business is in how they handle the situation. See some tips here from another post on this topic.
enables the agent to calm frustrated customers and ensure successful resolution.
Set a target to ensure that every customer experiences an excellent service from our team. To do this a step by step approach, that relies on empathy, care and timeliness in responding & resolving inquiries or complaints.
Customer satisfaction is most important for repeat business and continued growth.
Most businesses who get 5 star ratings have the following things in common –
+ Friendly people
Friendly people are kind, caring and loving. They empathize with others and are approachable. In an organization it is very important to have employees who have a friendly attitude. But it not necessary that everyone is naturally friendly. It is a skill and with time it can be developed with practice and awareness. They have respect for others. Customers always want to communicate with individuals having these qualities as they feel more comfortable and know that their problems will be solved easily.
Giving a 5 star rating to the business by a customers means they are fully satisfied with the service provider and the team members.
+ They care about their customers experience
Customer service is very important in any business. If you do not have the right people however good your product is, you are bound to see the downfall. To get the best reviews for your company the team has to go out of their way and provide excellent customer service to their customer and a happy experience from purchasing the product right upto solving any related issues. If you are kind and empathatic towards the customers, nothing can stop you from getting a 5 star ratings at times.
+ They are quick to answer customers questions
In this fast paced digital world, time is an important factor, everyone needs quick and honest answers to their problems. They make their customer feel important not only by answering them quickly but also helping them with positive responses because they know about their product.
+ They take pride in the product or service they sell
Having pride means you are satisfied with your contribution towards your work. They are extremely proud about the products and service they sell to thier customers as they relate to the people, focus on their goals, give quality customer service etc. They are confident about the products they sell as they know deeply about the product and how it will benefit the end user.
+ They measure how they are doing, so they can keep improving
All such businesses engage with their customers and ask them for feedback. Customer feedback tells them where they are doing well and where they need to be doing better. Because they genuinely care about their customers and their business these businesses are on a constant improvement path. Eventually these businesses become those that continuously get excellent ratings from all their customers. These businesses are customer magnets, new customers keep coming to them because existing customers only have good things to say about them.
trustENGINE helps business owners building awesome businesses manage & own their improvement process.
Regardless of whether you are on a free or a paid plan, the real benefit comes when you use the trustENGINE platform to engage every customer and learn from the feedback. On trustENGINE businesses can & must actively invite customers to share their reviews. As the first step – create or claim your business profile on trustENGINE so you can be well on your way to build a 5 star business that is loved by customers & is on the path of continuous improvement.
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